Restaurant POS Software in Surat Built for High-Volume Food Counters

The common thread in Surat is volume. Whether it is a khaman and locho counter that sells from early morning or a rooftop cafe that peaks at 10 PM, the outlet needs bills out quickly and the kitchen told exactly what to make. Dhandhaan suits:

1. Cafes and family restaurants in Vesu, Piplod, Ghod Dod Road and Dumas Road, where captains take orders on Android phones and items with add-ons are priced automatically.
2. Farsan, snack and sweet shops in Adajan, Athwalines and the old city that bill mostly at the counter and want parcel orders held with a customer label.
3. Fast food and South Indian outlets in Varachha and Katargam with separate cooking counters, each with its own ticket printer.
4. Lunch and thali places near the textile markets that turn tables many times in two hours.

See how each feature works on the restaurant POS software page.

Surat owners tend to ask one thing first: what is the total, and does it grow with my sales? It does not. Dhandhaan is ₹12,999 a year for a single branch and ₹23,999 a year if you run more than one branch under the same account. A busy month costs the same as a quiet one. Hardware is not part of that price.

A counter-only snack shop needs far less hardware than a three-floor restaurant. Our guide to billing software for sweet and farsan shops shows a small setup.

Surat is a long drive from our Rajkot office, so we make the visit count. The engineer arrives with your menu already loaded and a printer plan agreed with you on WhatsApp.

• Menu import: send your item list in Excel or CSV. Categories, half and full prices, add-ons and GST rates come in together.
• Printer mapping: every thermal printer gets a fixed IP address on your Wi-Fi or LAN, then each item is tied to the counter that cooks it.
• Cashier training: short-code entry, provisional bill, settlement, split payment and the day-end report, practised on real orders.
• Captain training: login with username and PIN, table selection, adding items to a running table and marking a cancellation.

Remote sessions cover anything left over, and new staff can be trained later on a call. Go-live is usually within a week of the menu being ready. Outlets that want to start before the visit can begin on the counter PC with remote installation and add captain phones once the engineer has been on site.

Ask any Surat restaurant owner about July and you will hear about water on the road and a dead broadband line. The rain does not stop people from ordering, so the billing system has to keep going.

With Dhandhaan, the counter PC is the branch server. It holds the menu, the open tables and the day's bills. Captain phones and kitchen printers connect to it through the restaurant's own Wi-Fi router, not through the internet. If the line goes down for an afternoon, service carries on as normal and the owner's cloud reports update once it is restored.

Three devices need battery backup: the PC, the router and the printers. A single UPS can carry all three in a small outlet. Larger restaurants should give the kitchen printers their own unit, since they sit far from the counter. Keep the PC and router off the floor in areas that see waterlogging.

We would sooner lose a sale than have a Surat owner discover a gap in the first week. As of now the software has:

• No inventory, stock, purchase or recipe module.
• No live integration with food delivery apps. That work is in progress and is not promised.
• No guest ordering from the QR menu, which shows the menu for viewing only.
• No iPhone app for captains or owners. Owners use the web panel in any phone browser.
• No kitchen display screen.

Inside those limits it does the counter job thoroughly: quick billing, a ticket for every kitchen counter with ADDITIONAL and CANCELLED tickets clearly marked, GST shown as CGST and SGST with an invoice register for your accountant, and a UPI QR printed on the bill. Ask for a demo on WhatsApp at +91 7265004040.